Small groups and teams are formed to complete tasks or functions, but in order for teams to be successful they must go through four phases. Some groups are able to move from forming to performing quickly, whiles others struggle through the stages or skip them. The phases are as followed;
1. Forming:
- First phase
- Team members get to know each other
- Members search for similarities in each other, as they start to bond
- Trust begins to form
- Members begin to talk about the fundamental topics of the project and purpose of it
- Leader is assigned
- Many like to skip forming and go straight to performing
2. Storming:
- Second phase
- Members their roles and responsibilities
- Decide how to reach the teams goals
- Set out rules and expectations
- This stage often produces conflict, so the leader should step in and act like a coach to guide members in the right direction
- This phase may take longer to move through depending on team members personalities
3. Norming:
- Third phase
- Tension subsides, roles clarified, and information begins to move along members of the team
- Members make sure progress is being made to reach goals on time
- Everyone starts to take leadership functions
- Important data is shared with all group members
- All members move toward one direction
- Members make sure that procedures are in place to resolve future conflict
4. Performing:
- Last phase
- Some groups never reach the final stage
- Members have established routines and shared language
- Problems are solved properly and efficiently
- "Can do" mentality comes in place, as members progress towards their goals
- Members work together without grudges
- Information flows freely, deadlines are met, and production exceeds expectations
*** Guffey, M. E., Rhodes, K.,& Rogin, P. (2011). Business Communication process and product (6th ed.). Toronto, ON: Nelson Education
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